Protecting Your Home

Flood Insurance is not included in your policy in most cases.  You need to verbally ask and be offered flood insurance by the Insurance company and go from there.  Insuring your home is not only advisable but extremely important.  It can be a financial catastrophe if a natural disaster occurs and you are unprepared to face the consequences.  If you are in an area where flooding is likable, make sure you have flood insurance to make sure your home is protected.

Structural home problems start with a leaky basement that is not taken care of and is left unattended.  Cracks on the wall and bowed walls are serious problems that can play havoc with the structure of your home.

Mold and mildew are dangerous pollutants in your home. Clean air becomes a luxury if you have a wet basement.  Water seeping into the basement of your home jeopardizes the stability of the foundation, making your home less valuable in the long run.

Basements have served many families as storage facilities for many years, but leaky basements can damage and ruin your belongings.  With flood insurance you can protect your personal belongings and replace them in case of a flooding.  Make sure you talk to your insurance agent and understand the type of insurance you need and for the quantity you need to insure your home and your belongings.

There is a minimum amount you need to insure your home, but it does not include your personal property.  Ask questions before you agree to sign anything.  Make sure you have enough insurance to be properly covered.

Nobody can protect themselves from natural disasters, but it does pay to be protected in case the need arises.  Don’t procrastinate and leave something as important as your home for another day.  If you have a basement or foundation problem, call today to make sure your home and your family are safe.


Home Improvement Checklist

The U.S. Department of Housing and Urban Development have programs that help people renovate and repair their homes with the assistance of the U.S. Government.  They received many complaints of contractors that do shoddy work, and because of the financing, these contractors believe they can do the shoddy work with impunity.

The Ohio Attorney General’s website provides a list to follow for all people living in Ohio that want or need to have home repairs.

The list includes among others:

  1. Checking the contractors references
  2. Not signing anything without making sure you have read everything carefully
  3. Not signing with the first contractor you talk to
  4. The contractor has shown you proof of Licenses, insurance, and bonding
  5. You have checked with the Better Business Bureau for the company’s credentrials

At Pioneer Basement Waterproofing, we pride ourselves with the work we do, the commitment to our community, and the customer satisfaction history we have worked for since 1979.  We are a locally owned and operated company that is fully licensed, bonded and insured for the protection of our customers. We treat our customers the same way we treat our friends and family; the way we want to be treated.

If you are thinking about a home repair or improvement, inform yourself before starting any big or small project.

To read more about this and other topics, follow the links below.


7 Explosive Ways to Increase Customer Satisfaction

Follow these seven strategies to keep customers coming back again and again.

Customer satisfaction is crucial for any business to succeed, but satisfying increasingly demanding consumers can become a challenge. Poor customer experience is a catalyst for customer churn, and the damage of one unhappy customer is the 9-15 people they will tell about their encounter. Customer satisfaction is priceless when acquiring new customers—a process that’s 4-5 times more expensive than maintaining an established customer base.

So, customer satisfaction is important, but what can businesses do to drive their customer satisfaction up and keep it there? Below are seven effective ways to improve your customer experience and increase customer satisfaction.

Respect Your Consumers

Just as a bad experience can have a dramatic effect on your business, so can a positive one. Word of mouth packs a punch in the buying world, so treat your customers with respect and watch your customer satisfaction flourish. The secret to building a loyal customer base is creating respectful experiences for your consumers to share with their friends and family.

It all sounds pretty straightforward. However, finding the right balance and approach to respectful interactions can be tricky for both you and your customer. Respect your customers by providing them with tools to help themselves. Ensuring that your consumers can easily access frequently asked questions and information about your product on your user-friendly site is one simple way to create a respectful customer experience.


5 major tips to measure Customer Satisfaction

When it comes to mobile app customers, there is no better friend and foe for a mobile app business, especially in the current market conditions. Earn the customer’s trust and they would be devoted to your brand but if you treat them poorly then the tables can turn towards you. In addition, the major issue is that only 5% of unhappy customers really express their discontents. And sometimes it might happen that some of them won’t even come back. So what can you really do to determine the satisfaction of your customers?

The most effective way to measure that is using feedback surveys and communicating directly with the customers. Being cautious regarding the customer experience and its influence on your business conversions is vital to the business’s success. Consider the following tips to measure the effectiveness of your app’s customer experience.

 


Do Your Customers Promote You?

Getting the right information about how satisfied your customers are with your services is the first step toward getting them to recommend you to others.

Few would argue that satisfying customers is a “must” if a company hopes to grow and prosper. Most companies even have some established means for measuring how satisfied customers are with their products and/or services, and they take these measures seriously. Too often, however, these internally developed measures do not provide a true picture of how satisfied customers really are. In fact, I would argue that many of the measures used by companies tend to skew results to be artificially favorable. This can lead to customer service complacency based on a mentality of “we haven’t heard otherwise, so things must be OK.”


Humidity In The Basement? Read This

Where is the humidity in your basement coming from:  There are a few reason as to the why, but the three main reasons are:

1. Ground water or rain water seeping into the basement

2. External air that enters the basement and condenses on cool surfaces

3. Leaks from pipes in your basement, bathrooms or leaky faucets that are constantly on.

How do you know you have too much humidity in your basement?

Having a humidifier in the basement of your home is a great solution to your humidity problems, but if you are collecting a gallon of water in the container of the humidifier every single day, then you may have other issues that are far more serious.  Sitting water around the foundation of you home and seeping to the basement of your home may be a reason why you have so much humidity in your basement.  Making sure water does not sit around the foundation of your home, could be the only solution you need. 

Providing a clear and an unobstructed path for the rain water to find a way far enough from the foundation of your home, is a solution that does not cost a lot of money and can solve a problem for your in the future.

What to do in case you need a waterproofing Company?

A Google search for a basement waterproofing company will give you about 896,000 results in about .82 seconds.  How do you  choose one?  I researched landscaping companies by doing a Google search once.  Their rating ( 5 stars, 4stars, etc…) were very good. When I tried to find them at the BBB online, some of them didn’t even exist even though they were rated as a 4 start company using other home improvement sites. They were either long gone, or their rating at the BBB was very bad.Be careful when choosing.  Not all home improvement sites have the same level of ratings for the companies that advertise there. Waterproofing companies, or landscaping companies that are listed on those sites should be checked thoroughly using the BBB, or asking those companies for testimonials that are not from family members or friends. And you should truly check those testimonials before committing to anything with a company. Don’t sign anything and do not advance huge quantities of money before the work begins.

Do you need to check a company using the BBB?

Then, here is a link for you to do so, but remember that is only the first step.  You need to talk to the people that will be doing the work at your home, and if you don’t feel “right” about them, choose another one with a good rating and begin the process again.

BBB – The Better Business Bureau Locator

BBB of Akron, Ohio  – It serves the counties of  Ashland, Medina, Portage, Richland, Summit & Wayne Counties.


Home Safety Tips For The Holidays

christmas-tressThe fire statistics during the holiday season is not something to take lightly.  According to the American Red Cross, approximately 47,000 fires occur during the holiday season costing more than 500 lives, 2,200 injuries and more than $500 million in property damage.  A time of joy can be turned into a tragedy if we do not take the necessary steps to make our families safe. Christmas trees, Christmas lights, and candles used during the holiday season have to be used properly in order to reduce the possibility of a fire in your home. If you haven’t check your smoke detectors lately, it is imperative to do so now.  Having a working smoke detector decreases your chances of injury in case of a fire.

For more about this and other safety tips follow the links below.


IEMA highlights safety during the holidays

SPRINGFIELD – If you’re trying to find the perfect holiday gifts for everyone on your list, the Illinois Emergency Management Agency (IEMA) is offering ideas that will help your loved ones stay safe when disaster strikes.

IEMA is focusing on holiday safety throughout December as part of its annual preparedness campaign.

“As we saw with the flooding last December, disasters can happen at any time and without much warning,” said IEMA Director James Joseph. “Giving friends and loved ones items that will help them be better prepared for the unexpected shows how much you care about their safety.”

Joseph said preparedness gift ideas include the following:

-National Oceanic and Atmospheric Administration (NOAA) weather alert radio with battery backup, a tone-alert feature and Specific Area Message Encoding (SAME) technology. These radios provide warnings and critical post-event information for tornadoes and other severe weather, natural, environmental and public safety hazards.


10 SAFETY TIPS FOR PREVENTING HOLIDAY FIRES, KEEP YOUR HOME SAFE

WRONGLY USED LIGHTS OR OVERCHARGED EXTENSION CHORDS CAN CAUSE HOLIDAY FIRES.

It’s beginning to look a lot like Christmas, especially since people have started taking out their holiday decorations. While the whole holiday vibe is warming our hearts, firefighters are advising caution as during the holiday season the number of electrical fires, or holiday fires, goes through the roof.

There are a few easy tricks that will help you keep you and your family safe during this holiday season. A simple feat as knowing the difference between indoor and outdoor lights can protect you from a possible fiery disaster.

Firefighters say that the most frequent fires start because people use indoor lights to decorate the outside of the house. Manufacturers usually mention on the box if the lights can be used outdoors as well as indoors. However, if the information is not on the packed, just check the UL code. If the code is red, then the lights can be safely used outside if it is green, the lights are meant for indoor use only.


Kitchen safety: How to keep your family safe during the holidays

It’s the scene in a Rockwell painting: The family is over for Thanksgiving and the house is crawling with rug rats. Friends, family and food create a heartfelt and festive environment — a shield of warmth against the shivering temperatures outside.

But with the bustle of bodies come potential dangers. So many bodies in the kitchen can create conditions that don’t happen the rest of the year, and children often want to be where everyone else is: right around the stove.

Nobody wants to spend the last half of the holidays in the hospital, caring for the child with burns all over his body. No parent wants to even imagine little Johnny pulling the oven door down, stepping up, and causing burning grease to spill.

If you prefer to keep your family safely cocooned inside your home for the holidays, here are just a few tips to help you do just that.


 

Buying A Home? Read These Tips Before You Commit

old-house

There is nothing quite like getting your first home.  After years of paying rent, signing the papers that make you a home owner is quite exciting.

The pitfalls that come when buying a home are many and it’s better to be aware of them before you sign those papers. So, what are some of the things you need to be aware when looking to buy a home? A thorough home inspection is absolutely a necessity.  The roof, foundation, water heater, furnace, and air conditioning are expensive home repairs you do not want to overlook when inspecting the home. Make sure the home inspector is a licensed professional with a good reputation before you hire him/her for the job.

Follow the links below to read more about this very important topic.


Buying an Old House? Here Are 5 of the Scariest Issues You Could Face

Many investors dive headfirst into real estate simply because it can bring high returns. However, those with more experience know that renting or flipping a home doesn’t always …

Many investors dive headfirst into real estate simply because it can bring high returns. However, those with more experience know that renting or flipping a home doesn’t always put you in the green, particularly if the house is subject to a number of serious issues.

Sometimes, when you tour a house or look at listing photos, the outdated fixtures can throw you off. For example, Formica countertops and closed off quarters can be a turn-off to investors. However, this is all cosmetic and can be easily fixed. It will cost a little extra, but these little changes won’t compromise the entire structure of your home.

When looking for a house, you must carefully watch for signs of issues that will cost tens of thousands to fix and potentially render the property unprofitable. If you see any of the following signs, think twice before making a purchase.


Home inspection checklist: What to inspect

If you’ve signed a contract to purchase a home, a key step before completing the sale is getting a professional home inspection. Make sure to keep this home inspection checklist handy – the inspection is often the last chance you’ll have to go inside the home before the final walkthrough.

“In my experience, the majority of homebuyers don’t know that much about what they are buying and are relying on the inspection to fill in the many gaps in their knowledge,” says home inspector Scott Brown, owner of Brightside Home Inspections in Syracuse, New York.

If your purchase agreement has an inspection contingency — and it should — a home inspection that reveals serious flaws can allow you to walk away from the deal without penalty. It can also allow you to ask the seller to make repairs before closing, saving you money and potentially some hassle.


A 5-Point Checklist for Buying Your First Home

Get these out of the way before you start house-hunting.

Are you buying a home for the first time? Before you start looking at wrap-around porches and bay windows, here are five things you need to do.

  1. Get your credit reports straight. The interest you’ll pay on your mortgage depends on how creditworthy your bank thinks you are. That means you have to cast yourself in the best light. Order all three of your credit reports — from TransUnion, Experian and Equifax — about a year before you start looking. Fix any mistakes.
  2. Set a budget. One good rule of thumb is to make sure your house doesn’t cost more than 2.5 times your salary. If your household income is $100,000, then $250,000 should be your max.
  3. Figure out which type of mortgage you want. So this breaks down to: fixed-rate versus adjustable rate. A fixed-rate loan is when the interest rate and payment stays constant for the entire loan, usually 15 or 30 years. An adjustable-rate mortgage has a fixed interest rate that then resets after a certain period. A good rule of thumb is that if you can afford a home only if you get an adjustable-rate mortgage, then you can’t afford a home.

Foundation and Basement Problems and Solutions

pioneer (14)Port Canaveral sustained millions of dollars in damages due to hurricane Matthew, North Carolina faired a bit worse with 1.5 billion worth in damages to homes and businesses across the coast.  Flooding is still a problems in those areas, and government officials hope the flood will recede in one more week. It is hard to predict and prepare for catastrophes like this, but for many homeowners our problems are not so significant.  Water seeping into the basement of your home doesn’t seem so huge after reading about the people in North Carolina.  It doesn’t mean you don’t have to take care of that problem, it means the problem doesn’t seem so big after all.  If you have problems with the basement or foundation of your home, we will be happy to offer you a hassle free, no obligation consultation to see if we fit your needs.  Contact us, we will be happy to talk to you.


Extreme drought causes home foundation cracks across the Valley

HUNTSVILLE, Ala. (WHNT) – The crippling drought in North Alabama isn’t just hurting farmers and drying up water sources, it could also threaten your home. Foundation repair experts say this is the busiest they’ve been, in the company’s 15 year history.

“The last time we saw a drought like this was in ‘07,” says Ben Bayless, the owner of AFS.

From afar, the Drach family’s home looks in pristine condition. “Very frustrating,” says Jesse Drach. “Inside, we have several cracks getting bigger and bigger.”

When you take a closer look, you can see major cracks have formed, both inside and outside.

The owner of AFS, a local foundation repair company, says this happens when the rain stays at bay.  “These foundation issues are directly linked to the drought,” says Bayless.

Drought conditions affect foundations because when the soil dries, it actually shrinks, causing the foundation to shift or crack.

Unfortunately for homeowners, there isn’t a lot you can do to prevent these foundation issues from popping up.


Wet basement? Here’s what to do

You might not need a waterproofing contractor. You might need to take a few simpler, cheaper steps instead, according to Consumers’ Checkbook.

CONSUMERS’ CHECKBOOK

Wet basement? Thinking about calling a basement-waterproofing contractor? Stop right there.

Many contractors will propose installation of expensive interior drainage systems — even if you don’t need one — when most moisture problems can be solved through less expensive means. You’re more likely to get good results — and save a lot of money — by exploring other possible solutions and hiring a basement-waterproofing contractor only if absolutely needed. If your home was built within the last few years, check the builder’s warranty for clauses on seepage.

Most basements get wet when rainwater runs toward the walls of houses from roofs, yards and driveways. So your first step is to force it to run away from your home.

• Start by cleaning your gutters, repairing holes and making sure the gutters slope toward downspouts and have not come loose from the house, allowing water to fall directly from the roof to the ground. Test downspouts to make sure they spill water at least 4 feet away from the house. You can extend downspouts for less than $15 each; gutter repairs are more expensive. But these improvements are worth the price, even if they do not fully solve your water problem.


Basement and Crawlspace Waterproof Experts Provide Preparation Tips for the Upcoming Season

Waterproof Experts Provide Preparation Tips.
Here are some tips you can observe to help you prevent water damage this coming season. Preparing for the season ahead is best served with the purpose of protecting your home (your family), saving time, and money. Making home investments by taking preparation tips from basement and crawlspace waterproof experts can prevent your finances being dried out in a drought.

. Always check your plumbing – One of the most common reasons for water damage in basements and crawlspaces is a faulty plumbing network. You may have a broken hot water tank system or even a leaking water fixture. And since a great majority of these pipes and water lines run through the basement or other crawlspaces, they tend to get neglected in the process. Take time to review the blueprint of your home and identify where your plumbing is. Otherwise, you can call for experts to try to determine if you have a local plumbing problem.

2. Clean your gutters and downspouts – Your roof is like a large basin that collects water and moisture. If this is not channeled down your spout, then water will eventually have to find a way to go down. And you know where this will lead. Your basement, of course. So, while it is still not snowing and the winds haven’t picked up yet, go up your roof and make sure you don’t have any broken shingles or any roofing material and that your gutters and downspouts are free of any obstruction.


Tips and Advice For A Dry Basement

stock-photo-10948377-basement-repair-exposed-foundation

There is a lot of advice on how to waterproof your basement yourself, and although it seems simple,  protecting your basement from flooding or leaking is not so simple after all.  A local professional company that can guarantee their work, and offer years of experience and excellent customer service is probably the best advice for you.  Water in your basement can do a lot of damage to the foundation of your home. Leaving it unattended can lead to major problems in the future and more expensive repairs.  If you have a problem basement, call us we will be happy to talk to you.


Tackling that leaky basement

Ryan and Allyson Smith’s ranch-style home in Hillsdale didn’t lie in a flood zone, and the basement didn’t have a sump pump. But “we knew that we had an issue,” Ryan Smith said.

During heavy rains, puddles would appear in parts of the basement, coming up from the baseboard molding, Smith said of the home built in 1954. “We never really found the actual source of it. We just knew it would continue to happen.”

Homeowners have been dealing with wet basements — well, since there have been basements. Water can seep in from cracks in the foundation walls or trickle in from runoff or because of poor property grading. Hydrostatic pressure can push water up through the floor.

Ways to waterproof basements range from a simple sump pump to sealants and vapor barriers to high-tech drainage systems.

The trick is finding the best fit for your home and for your budget.


Basement Waterproofing

Does Your Basement have

  • Basement Water Leaks?
  • Smelly musty odor?
  • Mold and Mildew?
  • Dampness?
  • Paint Bubbling?
  • Walls starting to crack?
  • Walls Bowing In?

Want a dry basement ?

We at Pioneer solve basement problems

Leaky basement / basement water leaks, damp basement, moldy basement, cracks in basement foundation? No problem! Don’t let that basement space go to waste! Hundreds of square feet can be used for worry free storage, recreation, office, exercising, hobbies etc…

We are full service Basement Waterproofing Contractors offering all basement waterproofing methods available today. We customize the solution to fit your specific needs and preferences. Many basement waterproofing companies sell the same “one size fits all” basement system to every homeowner. NOT PIONEER! We offer all basement systems and evaluate the causes of your basement problems and review all basement solutions with you so you can make a well informed decision.


Cleveland Better Business Bureau warns about basement waterproofing jobs

CLEVELAND – The Cleveland Better Business Bureau is warning consumers to do their homework before signing up for an expensive basement waterproofing job.

Gena Cerasuolo said she paid $7,000 to Buckeye Waterproofing in June, but is still concerned about water and moisture coming up through the basement floor of her Lyndhurst home.

Cerasuolo told newsnet5.com the company came back to her home several times to make revisions, but said she is still worried the job won’t hold up.

“I do, I hold my breath, especially with the rainy month we’ve had in June,” said Cerasuolo. “They’re telling me that the concrete needs to dry, and that I need to give it time to cure, and that it will stop. But I’m not completely convinced of that.”

Cerasuolo and several other northeast Ohio consumers have filed complaints with the Cleveland Better Business Bureau against the company. The company now has a “D” rating.

Ericka Dilworth told newnet5.com there is concern the company is not always filing for the proper building permits.  Dilworth said complaints have been filed for a variety of issues.


Choosing a Good Basement Waterproofing Company

stock-photo-4258890-interior-abstractYou know there are many basement waterproofing companies out there.There are “New” companies that can offer you great deals that do not necessarily are true.  Doing any repairs in your home have to be taken seriously, it is your home after all.  Shopping for a company to do any repairs in your home, you have to do due diligence,  Check their BBB rating, check customers’ comments, call some of those customers that were served before you.  You are paying for their services, if it is a reputable company they will be glad to offer you customers’s phone numbers that you can contact them and ask questions about the job they did. Call us, we will be happy to offer you a hassle free consultation.

For more about this topic follow the links below.


Cleveland Better Business Bureau warns about basement waterproofing jobs

CLEVELAND – The Cleveland Better Business Bureau is warning consumers to do their homework before signing up for an expensive basement waterproofing job.

Gena Cerasuolo said she paid $7,000 to Buckeye Waterproofing in June, but is still concerned about water and moisture coming up through the basement floor of her Lyndhurst home.

Cerasuolo told newsnet5.com the company came back to her home several times to make revisions, but said she is still worried the job won’t hold up.

“I do, I hold my breath, especially with the rainy month we’ve had in June,” said Cerasuolo. “They’re telling me that the concrete needs to dry, and that I need to give it time to cure, and that it will stop. But I’m not completely convinced of that.”

Cerasuolo and several other northeast Ohio consumers have filed complaints with the Cleveland Better Business Bureau against the company. The company now has a “D” rating.


Basement flooding may put a damper on your home sale

Jill Chodorov, an associate broker with Long & Foster, writes an occasional column about local market trends and housing issues.

Thanks to the recent rains, lawns and gardens in the Washington region are looking inordinately green and lush.  But the recent abundant rainfall has also left behind a homeowner’s most dreaded plague — wet and seeping basements.

As a real estate agent working with buyers and sellers on a daily basis, I have experienced first-hand how rain can put a damper on a real estate transaction.  It can delay settlements, cause disputes between parties or completely sink a deal.

In a recent transaction, my clients were under contract to purchase a small rambler in Rockville, built in 1954.


Tips for battling a wet basement

If leakage is occurring through the walls of your basement, or through cracks in them, as opposed to coming up from below the slab, or if you do not wish to go to the hassle of installing an under-slab drain, you can use an above slab drain system, either an open drain or a concealed one.

ABOVE SLAB WITH OPEN DRAIN: An open system is well-suited to an unfinished basement.It can be done in one of several ways. The most commonly used, in my experience, and the most difficult and unsightly to accomplish, is to build a cement curb on the slab a couple of inches from the base of the walls.

Another method that, if carefully done, can control and direct water to a sump is to set a curb made of pressure-treated wood in a bed of polyurethane sealant a couple of inches away from the walls. You probably should use 2-by-4s ripped in half with the ripped side up. Caulk the joints between pieces with the same sealant also.