What You Need To Know Before Buying A Home

Buying or selling a home? There are different reasons why people buy or sell homes.  If this is your first home, buying one seems like establishing ownership and perhaps equity in a home.  If this is not your first home, maybe upgrading to a bigger one seems like the thing to do.  Regardless of the reasons why you are thinking of buying a home, there are many pitfalls you have to be aware of before you commit the though to the actuality. 

Even if a home inspection is done, it does not mean you won’t encounter issues with the home you are buying.  Home issues that are undisclosed by the seller can be fought over in a court of law, but it is better to be prepared before you get to that point.

For more about this and other topics, follow the links below.


How to determine if you have a case against a home seller over an inaccurate disclosure form

I have a question about disclosure. My sellers gave me a disclosure statement that said there were no defects in the home. After we moved in and took down some drywall we found big cracks in the basement foundation. We also found major dry rot.

We called our buyer’s agent and she went to the seller’s agent. Apparently, they gave us the wrong disclosure statement. The old disclosure statement in the file mentioned the cracks. We didn’t get any of that. Should the listing agent pay for repairs?

When we usually get these questions, there is lots of smoke but no smoking gun. In this case, it seems you just found one. A seller is supposed to be truthful when answering the disclosure statement for the buyer. The buyer is entitled to rely on that disclosure statement in buying a home. And, if a seller lies, the buyer is entitled to go after the seller for damages sustained because of an omission in the disclosure statement given to the buyer.


First-Time Homeowner Mistakes

When you own a home, repairs and improvements are inevitable, but keep in mind not every job is DIY. Before you head to the home improvement store, check out these common first-time homeowner mistakes.

Using Bleach for Everything

Bleach is a heavily corrosive material that can eat through sealant on stone surfaces like granite. It can discolor laminate and colored grout, fade enamel and acrylic tubs, and corrode seals within your disposal. It is the often the “go-to” for removing mold, and while it may be successful in some areas, it can actually feed mold growth on absorbent and porous materials, such as grout.

Good ole’ water and vinegar are really all you need for most household cleaning jobs. However, heftier mold or mildew issues, may require a commercial anti-fungal product.

Improper Caulking

Caulking seems like an easy enough job, but there are a million different products out there and choosing the right caulk is critical. The final choice depends on the project. Is it interior or exterior? Does it involve concrete, gutters, roof, moulding, windows, plumbing, etc.?


Yes, You Can Sell a Fixer-Upper As Is, but Should You?

So your home has foundation problems and you just got an estimate for fixing it. Ouch! Or maybe a leak in your roof has led to the discovery that the entire thing needs to be replaced. Or termites have been eating their way through the wood frame of your home, and you’re just now catching on. Whatever the calamity, you always have the option of selling your home even if it needs major repairs. But does it make more sense to sell your house  as is, or put big bucks toward a renovation?

Selling a fixer-upper—even without fixing the major issues

The good news is you can, in fact, sell a fixer-upper. (Let’s not forget where Chip and Joanna Gaines get those dumps to renovate on HGTV’s “Fixer Upper”!) Deciding to sell a home with foundation problems, for example, depends on your financial situation, your equity in the property, and the potential sale price for it, says David Long, a real estate agent with Ebby Halliday Realtors in Plano, TX.


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Home Care Tips and Solutions

The home improvement industry is expected to surpass the $300 billion mark by 2017 according to research done by Harvard University.  The many projects done by homeowners and the expenditures they are willing to spend   doing those projects increases every year.  A leaky roof is a necessity for some of these homeowners, but the projects more likely to be done are kitchen and bathroom renovations that they have wanted to do for many years. Are you thinking about doing a home project on your own?  Read the advice some experts give us by following the links below.


13 Ridiculous Home Improvement Fails That Will Make You Cringe

Everyone loves saving money, but not all DIY projects are a savings in the end, as these homeowners found out the hard way.

Renovations are stressful, especially when you have to re-do DIY projects because of mistakes. In the rooftop vent photo, the owner had expanded and remodeled their kitchen, removing an old wood stove Their mistake, according to explains Brian Fish, owner of WIN Home Inspection Mount Vernon, who had to fix the mess: “They opted to run the new exhaust for the range up through the existing vent cap from the wood stove and then attach it to the box vent and screw it to the old stove vent cap. Needless to say the new range vent was not secure or properly installed and so it was prone to leaks.” These are the secrets contractors wish all first-time homeowners knew.


Rightway Waterproofing Helps Homeowners Prepare for Change in Seasons

Philadelphia, PA — (SBWIRE) — 08/15/2017 — Rightway Waterproofing Co., the leading mold removal company in New Jersey, Pennsylvania and Delaware, wants everyone to make sure their house, specifically the basement and cellar, are ready for the change in seasons that is quickly approaching.

“Although it is still August, heavy rain during August and September and snow right around the corner can still cause water damage to the lower areas of the house that you may not think is possible until winter hits,” said Al Grabov of Rightway Waterproofing Co. “Flood damage can happen anytime with no warning whatsoever. The common thought that winter is the only time for flooding can be very problematic to homeowners.”

For over 25 years, Grabov and his crew of professional technicians have been the leading mold contractors in the area. They specialize in eliminating unwanted moisture, black mold, mildew and fungus. Rightway Waterproofing Co. goes above and beyond to eliminate any water damage, as well as prevent any further water damage from occurring.


Top tips to protect your home against termites

MOST people are unaware that termites cause more damage to structures compared to all calamities combined. The Philippines is a country where termite infestation is common everywhere. Termites are those nasty critters that feed on cellulose materials such as paper and wood.

“I-Solignum mo”

For many of us, wood preservative means Solignum. Solignum is recognized as a superbrand and has been in the Philippine market for over 50 years. It has been proven in protecting against termites, wood borers and fungi. Solignum has become a household name; thus we hear people say, “I-Solignum mo” when faced with a termite problem.

To complement Solignum, it is likewise important to apply a soil termiticide such as Soilguard. Termites come from the soil, and so it is a must to create a “barrier” to prevent termites from entering your home. Termites that come in contact with soil treated with Soilguard are killed through contact, ingestion or inhalation of the active ingredient; thereby providing protection from the entry of termites.




 

Basement Waterproofing and Foundation Repair

According to the Ohio Committee for Severe Weather Awareness, peak tornado season for the state of Ohio is officially between the months of  April and July. It does not mean however that tornados won’t happen at any other time. In 2016, there were 24 tornados in Ohio and the severity of each was different. According to the Ohio weather safety page, the basement of your home is the safest place to be in case of a tornado warning. 

Extreme downpours or a few inches of rain can easily tell you whether you have a dry basement or not.  If there is a problem with the drainage of your home, the few inches of rain can find a way to the basement  and make the basement unlivable.

Finding a safe, comfortable place in case of a tornado warning becomes a bit unlikely if the basement has issues.  But, that is not the right reason to find a waterproofing company. If you have water in the basement of your home, the structural integrity of the home becomes an issue, and a huge liability if you ignore the problem.

There are many problems associated with a wet basement:

  • Structural damage to the home
  • Damage to the walls, floors and belongings stored in the basement
  • Respiratory Issues
  • unlivable wasted space
  • Mold and mildew
  • humidity that can affect the air quality of your home

Finding the right waterproofing company to take care of your basement issues is not difficult.  At Pioneer Basement Solutions, we have a long history in the community with great customer satisfaction.  We let our work and customers speak for our workmanship and professionalism. If you want to tackle the basement problem, contact us, we will be happy to work with you.


Home Inspection: What to Expect and What to Look for Before You Sign

Everyone I know is a bit skeptical when it comes down  to signing documents for home contractors, inspectors, insurance agents , etc. One of the reasons is that everyone is a bit afraid to sign.  Unless you know the contractor or home inspector, chances are you are dealing with a stranger you know nothing about.  You don’t know if they are trustworthy or competent, or whether they belong to an association where they have to follow a code of ethics. 

Asking some basic questions before you sign a contract can truly save you a lot of headaches later on.  You are the paying customer, ask them questions to make sure everyone is satisfied before the work begins.

For more about home inspectors, follow the links below.


Top home inspection deal breakers

A home inspection can be stressful for both parties. Almost every inspection comes back with at least some sort of repair and, most often, those problems are minor and easy enough to negotiate. However, there are some deal breakers that can cause buyers to run for the hills.

Mold

Erin Craft, home inspector with Destination Bay Home Inspections, says this is one of the biggest problems that can potentially kill a deal.

“We see this issue in attics, basements, or crawl spaces,” he said. “There is a lot of fear when it comes to mold, and we’ve had buyers stop us right in the middle of the inspection and say they are walking away. They see it as a huge risk, both to their health and their wallet.”

However, Craft says before ditching the deal, consider doing a bit more investigating, especially if it’s a home you really love.


Make sure you understand terms of service before paying a home inspector

I was buying a house and hired a home inspector. We went through the whole inspection, and I even paid him his fee. Then he gave me a form that indicated that he would not give me the written report unless I signed a document.

The document stated that I agreed that I could only get back the $400 I paid him in case there was a problem with the inspection or his report, or I could pay him an extra $1,500 and the cap would be eliminated. Don’t you think that he should have told me this before I hired him? He’s a member of ASHI.

We think it is highly questionable that a home inspector would spring those terms on you so late in the game. ASHI stands for the American Society of Home Inspectors, and they have a code of ethics. Among their code is a requirement for the home inspector to “act in good faith toward each client” and that ASHI inspectors should “avoid activities that harm the public, discredit themselves or reduce public confidence in the profession.”


Dear Monty: Agent tells home seller not to attend home

Q: We accepted an offer on our home. The contract is subject to a satisfactory home inspection. Our agent called to set up a time for the inspection and asked us to vacate the house. My thinking is that if there is some discovery made during the investigation that both parties observing will aid in understanding the issue. Do you agree with her suggestion?

A: Most of the states that regulate inspectors are seeking inspections that reveal “significant” material defects that negatively affect the value of the property or create a concern for safety that is not apparent at the times the buyer viewed the home. The customer can overlook the fact this is a pre-owned home. They sometimes compare a pre-owned home inspection with the “certified” used car. Most every home has a wart somewhere, which is the buyer’s responsibility unless the seller agreed to remove the wart as part of the contract. Education of all participants, which requires investing time, is a key to ensuring a home inspection goes smoothly.


 

Home Issues You Should Not Ignore

According to research done by the MacArthur Foundation between 2012 and 2014, more than half-52%-of Americans have had to make sacrifices in order to pay their mortgage.

Recent research also shows that almost 12 million Americans spend more than half of their income on housing ,which according to many analysts, that is way too much. They believed you should spend 30% of your income on housing, and considering you need to put aside 1% of the buying price of your home for yearly maintenance, that is a big stretch for many families.

The 1% you need to  put aside for maintenance does not include home insurance, that is only for the upkeep of the house.  Some of the upkeep includes, but is not limited to these:

  1. Basement waterproofing
  2. Loose shingles on your roof or other major roofing problems
  3. Fixing and restoring the rain gutters in your home
  4. Basic yard and gardening upkeep
  5. Air conditioning and the Ventilation system in your home
  6. Siding that comes loose or needs replacing
  7. Critter Infestation? Do you need to replace vents, or siding due to squirrels or other critters in your home?
  8. Painting a room or two require many supplies. Budget for them. Basic painting keeps the house looking pretty and healthy.
  9. Installing a humidifier in your basement can save you money and some headaches down the road.  Buying a good quality one is the only way to go.
  10. Leaking faucets can damage the wood under the sinks, the floor and even the walls in your home.  Don’t ignore them even if they don’t seem to be leaking too much.  You would be surprised the amount of water it can waste in just a few days.

Every home is different and so are the people living in them.  The issues listed here may not seem a problem to you, while they can be huge catastrophes for others. This list is obviously a short version of the problems one may faced at home, the point is to try to take care of the problems as they occur.  Postponing them may be worse down the road, and more expensive.


Protecting Your Home

Flood Insurance is not included in your policy in most cases.  You need to verbally ask and be offered flood insurance by the Insurance company and go from there.  Insuring your home is not only advisable but extremely important.  It can be a financial catastrophe if a natural disaster occurs and you are unprepared to face the consequences.  If you are in an area where flooding is likable, make sure you have flood insurance to make sure your home is protected.

Structural home problems start with a leaky basement that is not taken care of and is left unattended.  Cracks on the wall and bowed walls are serious problems that can play havoc with the structure of your home.

Mold and mildew are dangerous pollutants in your home. Clean air becomes a luxury if you have a wet basement.  Water seeping into the basement of your home jeopardizes the stability of the foundation, making your home less valuable in the long run.

Basements have served many families as storage facilities for many years, but leaky basements can damage and ruin your belongings.  With flood insurance you can protect your personal belongings and replace them in case of a flooding.  Make sure you talk to your insurance agent and understand the type of insurance you need and for the quantity you need to insure your home and your belongings.

There is a minimum amount you need to insure your home, but it does not include your personal property.  Ask questions before you agree to sign anything.  Make sure you have enough insurance to be properly covered.

Nobody can protect themselves from natural disasters, but it does pay to be protected in case the need arises.  Don’t procrastinate and leave something as important as your home for another day.  If you have a basement or foundation problem, call today to make sure your home and your family are safe.


What To Do If You Have Basement And Foundation Problems

One of the most widely given advice for any homeowner is to take care of a problem right away before it escalates in time and money spend.  For a basement or foundation problem, this advice holds more truth than for any other home problem.  Leaving a leaky basement problem till you have saved enough money to pay for repairs is not something that is advisable.  Considering cracks on the basement walls as something unimportant can jeopardize the home you live in.  Taking care of these problems right away can save you time and money in the long run.

Call us, we will be happy to work with you.


Stone and rubble foundations: What to do if there’s a leak

The experts at H&N Basement Worx in Hamilton want to share some information about stone and rubble foundation damage to help you hire a contractor that has the knowledge and expertise to provide the proper repairs.

Stone and rubble foundations create the worst type of leakage once a leak has begun, and the reason for this is simply that stone or rubble foundations are generally old and were built before it was code to have a proper drainage system.

Not all stone foundations are without a proper drainage system, and not all leakage with stone foundations is the same. The type of repairs, and the extent of the job to execute these repairs, will depend on several factors, including if a drainage system needs to be installed or an existing one repaired, and how much damage has already occurred.

The H&N Basement Worx team will gladly come to your home to do a complete inspection, explain their findings thoroughly, and communicate their recommendations for repairs.


Don’t Dally On Foundations

There’s one bill that many Republicans and Democrats do agree on in this year of particularly nasty partisan sniping. It would help homeowners in eastern Connecticut replace their crumbling foundations. And yet the bill could be caught up in cruel political wrangling as basement walls crack and bow.

The bill would set up an assistance fund with bonded money from the state, and the hope is that insurers, banks, mortgage companies and the construction trade would contribute to it. It also would also establish a low-interest loan program to help homeowners with their deteriorating foundations.

The size of the fund and the state’s contribution haven’t been determined yet because the bill is still being worked on. It’s apparently a substitute for a fund that would have been created by charging homeowners $12 yearly on their insurance policies. That bill never made it out of committee.


Soil expansion may cause basement wall to bulge

Dear Jerry: While preparing the basement of our 1950 home for two bedroom additions, each with an egress window to be installed at the locations of existing basement windows, I removed the finish plywood and discovered on the east wall a large horizontal crack about 32 inches (four blocks) below the top of the foundation. Some of the mortar is loose, and the wall bulges in a little over one-half inch at the center of the crack.

Outside the house, there are two large trees about 10 feet from the house, with large roots headed straight for the center between the two cellar windows. The theory is that the roots have pushed in the blocks. Our arborist looked at the root structure, and said that he hasn’t seen proof of roots pushing against the foundation.


 

Keeping The Basement Dry All Year

Not all contractors are created equal.  There are many companies and contractors that do an excellent job when they are hired for any house or business project.  And there are many other companies and contractors that do not.

Postponing a basement waterproofing job you need because of the kind of contractors you may be getting, is not something you really should do. A home with water in its basement, cracked walls, or foundation problems is a house in danger.  Foundation problems that you do not take care of right away, tend to be problems that will cost you much more later on.

Start checking the contractors you want to call through the Better Business Bureau and check their rating.  Many contractors will offer you a hassle free consultation without overselling.  Do your due diligence before you actually enter into a contract with anyone, but do not postpone a job you need for fear of the kind of contractor you might get.

For more about this and other topics, follow the links below.


Wet basement? Avoid getting soaked

Is your basement wet? Are you thinking about calling a basement-waterproofing contractor?

Stop!

Many contractors will propose installation of expensive interior drainage systems  — even if you don’t need one — when most moisture problems can be solved through less-expensive means. You’re more likely to get good results — and save a lot of money — by exploring other possible solutions and hiring a basement-waterproofing contractor only if absolutely needed.  If your home was built within the last few years, check the builder’s warranty for clauses on seepage.

Most basements get wet when rainwater runs toward the walls of houses from roofs, yards, and driveways. So your first step is to force it to run away from your home.


Keeping mold away as flooding continues

Greece, N.Y. – As water continues to flood homes along Lake Ontario, homeowners are trying to keep their homes as dry as possible.

Mold remediation is a real possibility, but it has to wait until the water stops coming in.

His backyard is surrounded by sandbags, and he has extended his sump pumps since water started moving in.

“This is the outlet of the sump pump. We extended out to the lake to get it as far away from the house as possible,” said Kehoe.

His two sump pumps are working overtime.

“Both of them run pretty much every 30 seconds or every 60 seconds pumping out [water] right now,” he said.

Mark Frillici, who owns Healthy Spaces Mold Mitigation and Basement Waterproofing, says keeping basements and crawl spaces as dry as possible is key at this stage.


Q. My wife and I are in the planning stages of finishing off half of our basement into a couple of bedrooms, and a small living/TV room. I am concerned about water and water vapor creating that mildewy basement smell once all of the construction is complete. To that end, before we start I am addressing any water entry into the basement, to which I believe I have been successful.

So that leaves water vapor. Our foundation is poured concrete with footing drains, and a coating of emulsifier on the outside. I now run a dehumidifier 24/7 in the basement during the summer months to control the humidity. We will be insulating the exterior walls of the basement on the inside. What are our options for doing this (including any necessary wall coatings) that will give us a vapor barrier ranked best to worst in your opinion.

For extra credit, I’ve seen on HDTV a certain program about siblings remodeling a house, and one of them, let’s call him “the builder,” insulates interior basement walls with straight unbacked fiberglass insulation. Is this a West Coast thing, and even allowed here in Vermont?


Home Improvement Checklist

The U.S. Department of Housing and Urban Development have programs that help people renovate and repair their homes with the assistance of the U.S. Government.  They received many complaints of contractors that do shoddy work, and because of the financing, these contractors believe they can do the shoddy work with impunity.

The Ohio Attorney General’s website provides a list to follow for all people living in Ohio that want or need to have home repairs.

The list includes among others:

  1. Checking the contractors references
  2. Not signing anything without making sure you have read everything carefully
  3. Not signing with the first contractor you talk to
  4. The contractor has shown you proof of Licenses, insurance, and bonding
  5. You have checked with the Better Business Bureau for the company’s credentrials

At Pioneer Basement Waterproofing, we pride ourselves with the work we do, the commitment to our community, and the customer satisfaction history we have worked for since 1979.  We are a locally owned and operated company that is fully licensed, bonded and insured for the protection of our customers. We treat our customers the same way we treat our friends and family; the way we want to be treated.

If you are thinking about a home repair or improvement, inform yourself before starting any big or small project.

To read more about this and other topics, follow the links below.


7 Explosive Ways to Increase Customer Satisfaction

Follow these seven strategies to keep customers coming back again and again.

Customer satisfaction is crucial for any business to succeed, but satisfying increasingly demanding consumers can become a challenge. Poor customer experience is a catalyst for customer churn, and the damage of one unhappy customer is the 9-15 people they will tell about their encounter. Customer satisfaction is priceless when acquiring new customers—a process that’s 4-5 times more expensive than maintaining an established customer base.

So, customer satisfaction is important, but what can businesses do to drive their customer satisfaction up and keep it there? Below are seven effective ways to improve your customer experience and increase customer satisfaction.

Respect Your Consumers

Just as a bad experience can have a dramatic effect on your business, so can a positive one. Word of mouth packs a punch in the buying world, so treat your customers with respect and watch your customer satisfaction flourish. The secret to building a loyal customer base is creating respectful experiences for your consumers to share with their friends and family.

It all sounds pretty straightforward. However, finding the right balance and approach to respectful interactions can be tricky for both you and your customer. Respect your customers by providing them with tools to help themselves. Ensuring that your consumers can easily access frequently asked questions and information about your product on your user-friendly site is one simple way to create a respectful customer experience.


5 major tips to measure Customer Satisfaction

When it comes to mobile app customers, there is no better friend and foe for a mobile app business, especially in the current market conditions. Earn the customer’s trust and they would be devoted to your brand but if you treat them poorly then the tables can turn towards you. In addition, the major issue is that only 5% of unhappy customers really express their discontents. And sometimes it might happen that some of them won’t even come back. So what can you really do to determine the satisfaction of your customers?

The most effective way to measure that is using feedback surveys and communicating directly with the customers. Being cautious regarding the customer experience and its influence on your business conversions is vital to the business’s success. Consider the following tips to measure the effectiveness of your app’s customer experience.

 


Do Your Customers Promote You?

Getting the right information about how satisfied your customers are with your services is the first step toward getting them to recommend you to others.

Few would argue that satisfying customers is a “must” if a company hopes to grow and prosper. Most companies even have some established means for measuring how satisfied customers are with their products and/or services, and they take these measures seriously. Too often, however, these internally developed measures do not provide a true picture of how satisfied customers really are. In fact, I would argue that many of the measures used by companies tend to skew results to be artificially favorable. This can lead to customer service complacency based on a mentality of “we haven’t heard otherwise, so things must be OK.”


Home Foundation or Basement Problems? Read This First

In 2013 Americans spend an approximate $150 billion dollars in home improvement and repairs.  And studies have shown that that amount increases every year. 

Home improvement experts agree with the 1% rule that says, 1% of the purchase price of your home should be set aside for home maintenance.  Spring time is not only a good time to declutter and clean your home, but it’s a time where home maintenance is required. After the long winter months and spring showers, now it is a time where you have to inspect your home thoroughly to catch problems that were  not there the previous year.

Do you need a maintenance list to inspect your home this year?  Then follow the links below for more information.


Can You Identify These Common House Foundation Issues?

How many times have you heard someone dismiss foundation cracks as simply an old house that’s “settling”? Ignoring foundation problems such as cracks and uneven floors can lead to serious – and expensive – problems down the road.

Homes are built on dirt and, over time, that dirt will shift and settle. Clay, for example, will contract and expand depending on the moisture. Sand will erode after significant rainfall or flooding. Plus, the average home weighs 160 tons so that’s a lot of pressure on the dirt underneath your home, explains Michael Connolly, marketing manager for Lowcountry Basement Systems, which recently moved into the Charleston market.

“Problems don’t get better, they only get worse, and the worse they get the more expensive they will be to fix,” Connolly says.

Foundation issues can keep doors and windows from opening properly. Moisture can get into the house and create mold problems. Not properly repairing these issues can also make it difficult to sell your home down the road, he adds.


Check Yourself: 7 Home Maintenance Tasks You Should Tackle in May

We’ve been fantasizing about it for months, and finally warmer weather has arrived. We know: You just want to fire up the grill and start working on your tan—we do, too! But before you can kick back in your hammock (or in your pool on your giant patriotic bald eagle float, if that’s your thing), there are a few tasks you’ll need to tackle.

And you can bet they’re all outside.

“The old adage ‘April showers bring May flowers’ rings true and makes May prime time for landscaping and lawn care in most of the country,” says Missy Henriksen, vice president of public affairs for the National Association of Landscape Professionals.

But it goes beyond gardening and yard work. Now’s the last chance to take care of all that winter wear and tear and transform your home’s outdoor space into something worthy of the host with the most.

The good news? We’re here to make it as quick and easy on you as possible—with our handy checklist of home maintenance chores, you can knock them out and get back to that pool float ASAP. We’ve provided tips for doing each task faster and easier—or with the help of a pro.


‘Thank God it wasn’t worse’

HUNTINGBURG — Rene Katterhenry and her three children were all asleep on the living room couch inside their home at First and Washington streets when rushing floodwaters and a waterline break caused her brick basement wall to cave in in the wee hours of Saturday morning.

She had been watching a movie with 9-year-old Reese, 8-year-old Logan, and 5-year-old Lexi before they all dozed off. But around midnight, the sound of rushing water woke up Katterhenry.

“I’m not sure if it was the wall caving in at that time or just the storm, I think it was the storm at that time,” she said. “I went to look, because I could hear some rain gushing. The water was pretty much at the top step of the front porch. I could see the top concrete step, but that was it.”

She thought that she should probably check the basement, since water sometimes seeps in during storms.

“I opened the basement door, and there I had one full step and a second step. The water was all the way up to the house,” Katterhenry said. “And I was panicking. The wall was already gone, but I didn’t realize it.”

She called her father. He had to meet up with her brother in his truck to reach Katterhenry’s house.