News

Basement Waterproofing and Sump Pumps

August 3, 2017 by Staff Writer

Sump pumps are a necessity every household should have. Flooding occurs in the basement of our homes when rain, snow or faulty pipes break, and we have a water problem we need to fix right away.

Many homes have sump pups already installed in the basement of our homes, the problem is that we don’t really know whether they are in working order or not. The buying of a sump pump can be as inexpensive as you want it, or you can pay a nice price for a battery-powered sump pump that can cost you close to $500. There are many sump pumps that offer nice warranties when you buy them, and considering the time and expense you need to spend if you have a flooded basement, the price is really not something to frown upon.

For more about this and other topics, follow the links below.

How to prevent basement flooding

That’s doable with a reliable sump pump and backup system, or after a relatively inexpensive fix for cracked foundations, says Roy Spencer, founder and president of Downers Grove-based Perma-Seal.

“My feeling is that all basements should be dry all the time, no matter how much it rains. But in order to do that, you have to do certain things,” Spencer said. “The sump pump is critical, so it needs to be reliable and it needs to be powerful enough. A reliable sump pump is critical. It’s the heart and soul of any waterproofing system.”

If you’re getting seepage, small puddles caused by water running in through cracks in the foundation, Spencer says that is also an “easy fix” that could cost between $400 and $800, depending on the size of the crack to be sealed and how much work has to be done to find it.

For instance, unfinished basements, he said, are typically easier to repair than finished basements with walls and carpeted floors.

Ultimately, Spencer said it’s important to know what caused your flooding.

What You Need to Know Before Buying a Sump Pump

Have a serious flooding problem at home? A sump pump could help. Find out whether one is right for you—and what to consider when buying one.

If you’ve ever wondered, “What is a sump pump?” then you’re lucky, because you probably don’t need one. But for the unlucky owners of wet basements, here’s the scoop: A sump pump sits in the basement, either beneath (in the case of a submersible pump) or above the floor. It pumps out water that collects in the sump basin, discharging it to the outdoors.

You’ll never have to buy one if you purchase a house that never floods. And even if you do buy a house with a water problem, there may be several ways to correct it before resorting to a sump pump and pit. Should you decide to invest in one, put your money toward a model that is high-quality and well-reviewed—in fact, it may make sense to buy two or three!

7 Causes of Sump Pump Failure and What to Do

With all of this rain the past few days, the last thing you need is your sump pump to fail on you. It’s already happened to several homeowners in the area, and fortunately my company has been able to help those people out.

But prevention is always better than reaction. This article will hopefully shed some insight on how to prevent your sump pump failing on you when you need it most.

If you have a basement in Indiana, then you know all about sump pumps. The problem is that these things fail all the time. While it’s not to say that we have a fool-proof method for preventing 100% of failures, there are certainly some tips you can follow to better your chances of a properly working sump pump

Basement Waterproofing and Foundation Repair Specialists

July 27, 2017 by Staff Writer

Basement waterproofing is a necessity for many homeowners in northeast Ohio. Rains and snow are a constant source of humidity and water leakage for many homes, and the repercussions are many as well.

There are many problems associated with water leakage into the basement of your home, and all of them carry many issues you have to be aware of before you decide to ignore them.

Structural damage

The structure of your home can be damaged due to the water seeping from the outside. The walls of the foundation and the integrity of the whole structure can be damaged due to water.

Mold and Mildew

Mold can damage your carpets, walls, ceiling tiles and your health. The repercussions of mold can be financially hard, and can be very damaging to your health. Keeping a dry basement is not only smart for your wallet, but it ensures a healthy living. Respiratory problems, skin irritation, sore throat and cough are some of the most common health problems associated with mold. Taking the problem seriously can ensure the health of you and your family.

Foundation Problems

If you have water sitting in the basement of your home and see those scary minor cracks in your foundation, it is very easy to ignore them. After all, you say, it is not much water and the cracks are not that big. Even if that is the case, those small cracks can become very big inconveniences for you later on. Financially, those small cracks in the foundation can become big structural damages that can cost you much more than those initial small cracks.

Air Quality

If you have children at home, you know the necessity of having clean air. But, if you have children at home with respiratory problems, then air quality becomes too important to ignore. Humidity and leakage in the basement can produce mold that is detrimental to the health of anyone, but especially children with respiratory issues.

If you have humidity or leakage issues at home, contact us. We would love to help you. We have a long history in the Northeast Ohio region with excellent customer service. We let our work speak for itself.

Home Inspection: What to Expect and What to Look for Before You Sign

July 18, 2017 by Staff Writer

Everyone I know is a bit skeptical when it comes down to signing documents for home contractors, inspectors, insurance agents , etc. One of the reasons is that everyone is a bit afraid to sign. Unless you know the contractor or home inspector, chances are you are dealing with a stranger you know nothing about. You don’t know if they are trustworthy or competent, or whether they belong to an association where they have to follow a code of ethics.

Asking some basic questions before you sign a contract can truly save you a lot of headaches later on. You are the paying customer, ask them questions to make sure everyone is satisfied before the work begins.

For more about home inspectors, follow the links below.

Top home inspection deal breakers

A home inspection can be stressful for both parties. Almost every inspection comes back with at least some sort of repair and, most often, those problems are minor and easy enough to negotiate. However, there are some deal breakers that can cause buyers to run for the hills.

Mold

Erin Craft, home inspector with Destination Bay Home Inspections, says this is one of the biggest problems that can potentially kill a deal.

“We see this issue in attics, basements, or crawl spaces,” he said. “There is a lot of fear when it comes to mold, and we’ve had buyers stop us right in the middle of the inspection and say they are walking away. They see it as a huge risk, both to their health and their wallet.”

However, Craft says before ditching the deal, consider doing a bit more investigating, especially if it’s a home you really love.

Make sure you understand terms of service before paying a home inspector

I was buying a house and hired a home inspector. We went through the whole inspection, and I even paid him his fee. Then he gave me a form that indicated that he would not give me the written report unless I signed a document.

The document stated that I agreed that I could only get back the $400 I paid him in case there was a problem with the inspection or his report, or I could pay him an extra $1,500 and the cap would be eliminated. Don’t you think that he should have told me this before I hired him? He’s a member of ASHI.

We think it is highly questionable that a home inspector would spring those terms on you so late in the game. ASHI stands for the American Society of Home Inspectors, and they have a code of ethics. Among their code is a requirement for the home inspector to “act in good faith toward each client” and that ASHI inspectors should “avoid activities that harm the public, discredit themselves or reduce public confidence in the profession.”

Dear Monty: Agent tells home seller not to attend home

Q: We accepted an offer on our home. The contract is subject to a satisfactory home inspection. Our agent called to set up a time for the inspection and asked us to vacate the house. My thinking is that if there is some discovery made during the investigation that both parties observing will aid in understanding the issue. Do you agree with her suggestion?

A: Most of the states that regulate inspectors are seeking inspections that reveal “significant” material defects that negatively affect the value of the property or create a concern for safety that is not apparent at the times the buyer viewed the home. The customer can overlook the fact this is a pre-owned home. They sometimes compare a pre-owned home inspection with the “certified” used car. Most every home has a wart somewhere, which is the buyer’s responsibility unless the seller agreed to remove the wart as part of the contract. Education of all participants, which requires investing time, is a key to ensuring a home inspection goes smoothly.

Does Your Home or Business Need Waterproofing Services?

July 11, 2017 by Staff Writer

Basement waterproofing and foundation repair are not only for your home. If you are a business owner and own your business building, the basement of the building is your responsibility. Water seepage is a problem many homeowners and business owners face when dealing with their basement. And although it is very easy to ignore puddles of water on the floor in the basement of your home, that is not a very wise decision. Structural damages can occur to the home or business building due to the water finding a way into the basement.

If you have inspected the basement and are still unsure as to where the water is coming from, contact us. We are happy to talk to you and find a solution to the problem. No hassles, just call.

BASEMENT WATERPROOFING FOR BUSINESSES: MAKING AN INVESTMENT IN YOUR FOUNDATION AND YOUR FUTURE, TOO

If you own or operate a business, there’s a good chance that you’ve tried to think of every conceivable thing you can to protect that business so it can grow and make more money each year. You’ve thought of all the marketing and budgeting concerns, you know how to attract customers and hire the best employees… but did you think about protecting the building itself?

If your business has a basement that you are responsible for then you should really consider making sure that it’s waterproofed. Water damage can cost a lot of money and may even force you to move if it’s not taken care of quickly. Here are a few reasons you should want to waterproof your business’s basement to protect your future.

Possible Structural Problems

The basement is the foundation of the building: if the basement floor or walls start to suffer, then there’s a good chance that the problems will spread to the rest of the building.

If you live in an area surrounded by moist soil, there’s a good possibility that water will seep into your basement. This can cause wooden beams to swell and crack and can also cause the concrete flooring to crack.

Prevent wet cellar walls and flooded lawns

Q. During heavy rainfall I get water coming into the basement where the concrete floor meets the walls. Also, the concrete in the walls appears to have some flaking. What are my best options to fix this?

tdisalva

A. Water in your basement can come from a lot of places. Many times it is due to a lack of gutters, improper ground sloping, clogged perimeter pipes, or hydrostatic pressure.

The first thing to check is the grading around the house and the gutters. Ensure that your gutters are not clogged and that they are draining well away from your foundation walls; 10 feet is my preference. Most folks I know do not like downspouts extending out far. If there is pavement in this area, make sure it slopes away. Correct it if it does not.

Choosing the proper foundation for new home construction

Foundations are a significant part of your new home construction budget. Understanding the advantages and disadvantages to different building methods can help you select the best option for your budget and lifestyle. Whatever type of foundation you choose, you will want to make sure it is properly built to avoid costly repairs down the line.

Full Basement – The most common type of foundation is the traditional full basement with 8 to 10 foot walls poured on top of concrete footings. Due to the volume of concrete required, this is the most expensive type of foundation to build.

With full basements, footings and slab are located 4 to 5 feet underground providing sufficient protection against freeze-thaw damage. Underground walls also allow for some natural climate control. A well-insulated basement will be cheaper to heat in the winter than a second story and will be cooler in the summer if you want to escape the heat.

Inspecting Your Home For Damages

July 5, 2017 by Staff Writer

After a nice holiday break, how about making a through inspection of your home? Many of the issues we have at home can be remedied right away with a through inspection of its surroundings. Water sitting around the foundation of your home because the drainage system in your home is faulty, can be remedied by cleaning the gutters, replacing them or fixing them if damaged, and making sure the water drains away from the foundation of your home.

Tree branches that are too long are okay if there is not wind during a storm, but you do not want them damaging windows, roof or siding during a storm. Trimming all bushes that are growing too big around the foundation should be taken care of as well.

For more about this topic, follow the links below.

Waterproofing Basements

Learn how to spot a water problem in your basement, and get tips on how to resolve the issue before it causes serious damage to your home.

“Wet basement” is a phrase that strikes fear into the hearts of most homeowners. More than half of U.S. homes have this problem, according to the American Society of Home Inspectors. The most typical causes are condensation, runoff and groundwater swelling. Solutions depend on the cause of the problem and can range from using a dehumidifier to installing a perimeter drain system. If you notice dampness and a musty odor when you enter your basement, you may be experiencing the first signs and should make it a priority to combat the water before more serious damage occurs to your home.

Considerations

Never ignore a persistent musty smell.
Find out the cause of a wet basement before beginning any modifications to your home.
Seek professional advice before attempting to combat a groundwater swelling problem.

5 tips to keep your home safe from nature’s tricks

All it takes is one storm to cause damage to your home. You need to make certain your house is prepared to withstand rain, wind and other possible damage.

The following are five suggestions to keep your home safe from natural damages. These are simple tips to get your house on the path to safety.

Keep surrounding trees healthy

Unfortunately, the same trees that give you shade during a sunny day can give you damage on a stormy one. Make sure your trees are healthy and appropriately pruned. You may want to consider removing the tree if it is dead or too close to the house without a good root system.

A little maintenance and upkeep now may save you from a tree or branch falling on your home later.

Remember to always be careful when trimming your trees. Better Homes and Gardens points out, “Trimming branches that threaten power lines avoids serious problems, but leave this task to the pros. Large dead or dangling branches should be removed, as well as branches that could interfere with vehicles or lawn mowers. Branches that contact the house on windy days should be cut before they cause damage.”

House Works: Drying basements with dimpled membrane and wet wood with fans

Dimpled Drainage Membrane Really Works

Q: Is dimpled drainage membrane worth putting around a basement wall? We’re installing weeping tiles this year to make a wet basement dry, but the contractor doesn’t want to use dimpled membrane. He says they only use it in southern areas because they put sand around basements. He wants to use gravel only. Does this make sense?

A: The short answer is “no”, this advice doesn’t make sense. It always amazes me how some contractors can latch onto ideas that have no merit in reality. They’ll usually say something like “I’ve been doing it this way for 25 years and never had a problem,” even though it’s difficult or impossible to thoroughly check previous jobs. The fact is, dimpled drainage membrane offers a huge advantage for keeping basements dry no matter where a person builds. I’ve seen it cure wet basements everywhere.

Home Issues You Should Not Ignore

June 26, 2017 by Staff Writer

According to research done by the MacArthur Foundation between 2012 and 2014, more than half-52%-of Americans have had to make sacrifices in order to pay their mortgage.

Recent research also shows that almost 12 million Americans spend more than half of their income on housing ,which according to many analysts, that is way too much. They believed you should spend 30% of your income on housing, and considering you need to put aside 1% of the buying price of your home for yearly maintenance, that is a big stretch for many families.

The 1% you need to put aside for maintenance does not include home insurance, that is only for the upkeep of the house. Some of the upkeep includes, but is not limited to these:

Basement waterproofing
Loose shingles on your roof or other major roofing problems
Fixing and restoring the rain gutters in your home
Basic yard and gardening upkeep
Air conditioning and the Ventilation system in your home
Siding that comes loose or needs replacing
Critter Infestation? Do you need to replace vents, or siding due to squirrels or other critters in your home?
Painting a room or two require many supplies. Budget for them. Basic painting keeps the house looking pretty and healthy.
Installing a humidifier in your basement can save you money and some headaches down the road. Buying a good quality one is the only way to go.
Leaking faucets can damage the wood under the sinks, the floor and even the walls in your home. Don’t ignore them even if they don’t seem to be leaking too much. You would be surprised the amount of water it can waste in just a few days.

Every home is different and so are the people living in them. The issues listed here may not seem a problem to you, while they can be huge catastrophes for others. This list is obviously a short version of the problems one may faced at home, the point is to try to take care of the problems as they occur. Postponing them may be worse down the road, and more expensive.

What To Do If You Have Basement And Foundation Problems

June 15, 2017 by Staff Writer

One of the most widely given advice for any homeowner is to take care of a problem right away before it escalates in time and money spend. For a basement or foundation problem, this advice holds more truth than for any other home problem. Leaving a leaky basement problem till you have saved enough money to pay for repairs is not something that is advisable. Considering cracks on the basement walls as something unimportant can jeopardize the home you live in. Taking care of these problems right away can save you time and money in the long run.

Call us, we will be happy to work with you.

Stone and rubble foundations: What to do if there’s a leak

The experts at H&N Basement Worx in Hamilton want to share some information about stone and rubble foundation damage to help you hire a contractor that has the knowledge and expertise to provide the proper repairs.

Stone and rubble foundations create the worst type of leakage once a leak has begun, and the reason for this is simply that stone or rubble foundations are generally old and were built before it was code to have a proper drainage system.

Not all stone foundations are without a proper drainage system, and not all leakage with stone foundations is the same. The type of repairs, and the extent of the job to execute these repairs, will depend on several factors, including if a drainage system needs to be installed or an existing one repaired, and how much damage has already occurred.

The H&N Basement Worx team will gladly come to your home to do a complete inspection, explain their findings thoroughly, and communicate their recommendations for repairs.

Don’t Dally On Foundations

There’s one bill that many Republicans and Democrats do agree on in this year of particularly nasty partisan sniping. It would help homeowners in eastern Connecticut replace their crumbling foundations. And yet the bill could be caught up in cruel political wrangling as basement walls crack and bow.

The bill would set up an assistance fund with bonded money from the state, and the hope is that insurers, banks, mortgage companies and the construction trade would contribute to it. It also would also establish a low-interest loan program to help homeowners with their deteriorating foundations.

The size of the fund and the state’s contribution haven’t been determined yet because the bill is still being worked on. It’s apparently a substitute for a fund that would have been created by charging homeowners $12 yearly on their insurance policies. That bill never made it out of committee.

Soil expansion may cause basement wall to bulge

Dear Jerry: While preparing the basement of our 1950 home for two bedroom additions, each with an egress window to be installed at the locations of existing basement windows, I removed the finish plywood and discovered on the east wall a large horizontal crack about 32 inches (four blocks) below the top of the foundation. Some of the mortar is loose, and the wall bulges in a little over one-half inch at the center of the crack.

Outside the house, there are two large trees about 10 feet from the house, with large roots headed straight for the center between the two cellar windows. The theory is that the roots have pushed in the blocks. Our arborist looked at the root structure, and said that he hasn’t seen proof of roots pushing against the foundation.

Keeping The Basement Dry All Year

June 1, 2017 by Staff Writer

Not all contractors are created equal. There are many companies and contractors that do an excellent job when they are hired for any house or business project. And there are many other companies and contractors that do not.

Postponing a basement waterproofing job you need because of the kind of contractors you may be getting, is not something you really should do. A home with water in its basement, cracked walls, or foundation problems is a house in danger. Foundation problems that you do not take care of right away, tend to be problems that will cost you much more later on.

Start checking the contractors you want to call through the Better Business Bureau and check their rating. Many contractors will offer you a hassle free consultation without overselling. Do your due diligence before you actually enter into a contract with anyone, but do not postpone a job you need for fear of the kind of contractor you might get.

For more about this and other topics, follow the links below.

Wet basement? Avoid getting soaked

Is your basement wet? Are you thinking about calling a basement-waterproofing contractor?

Stop!

Many contractors will propose installation of expensive interior drainage systems — even if you don’t need one — when most moisture problems can be solved through less-expensive means. You’re more likely to get good results — and save a lot of money — by exploring other possible solutions and hiring a basement-waterproofing contractor only if absolutely needed. If your home was built within the last few years, check the builder’s warranty for clauses on seepage.

Most basements get wet when rainwater runs toward the walls of houses from roofs, yards, and driveways. So your first step is to force it to run away from your home.

Keeping mold away as flooding continues

Greece, N.Y. – As water continues to flood homes along Lake Ontario, homeowners are trying to keep their homes as dry as possible.

Mold remediation is a real possibility, but it has to wait until the water stops coming in.

Christopher Kehoe lives along Edgemere Drive in Greece.

His backyard is surrounded by sandbags, and he has extended his sump pumps since water started moving in.

“This is the outlet of the sump pump. We extended out to the lake to get it as far away from the house as possible,” said Kehoe.

His two sump pumps are working overtime.

“Both of them run pretty much every 30 seconds or every 60 seconds pumping out [water] right now,” he said.

Mark Frillici, who owns Healthy Spaces Mold Mitigation and Basement Waterproofing, says keeping basements and crawl spaces as dry as possible is key at this stage.

Creating a vapor barrier in a basement

Q. My wife and I are in the planning stages of finishing off half of our basement into a couple of bedrooms, and a small living/TV room. I am concerned about water and water vapor creating that mildewy basement smell once all of the construction is complete. To that end, before we start I am addressing any water entry into the basement, to which I believe I have been successful.

So that leaves water vapor. Our foundation is poured concrete with footing drains, and a coating of emulsifier on the outside. I now run a dehumidifier 24/7 in the basement during the summer months to control the humidity. We will be insulating the exterior walls of the basement on the inside. What are our options for doing this (including any necessary wall coatings) that will give us a vapor barrier ranked best to worst in your opinion.

For extra credit, I’ve seen on HDTV a certain program about siblings remodeling a house, and one of them, let’s call him “the builder,” insulates interior basement walls with straight unbacked fiberglass insulation. Is this a West Coast thing, and even allowed here in Vermont?

Basement and Foundation Problems and What to Do About Them

May 24, 2017 by Staff Writer

This spring in Northeast Ohio and in some parts of the country has been a very rainy one. The flooding that accompanies these spring showers is something that as homeowners we do not want to think about too much. If the basement of your home have issues, the rain that may seep into the basement of your home is probably something that you are expecting, and a problem you might want to tackle right away. Leaving issues like water in the basement are serious enough for you to act right away, instead of postponing them and having larger issues and bills later on.

For more about this and other topics, follow the links below.

Can You Identify These Common House Foundation Issues?

How many times have you heard someone dismiss foundation cracks as simply an old house that’s “settling”? Ignoring foundation problems such as cracks and uneven floors can lead to serious – and expensive – problems down the road.

Homes are built on dirt and, over time, that dirt will shift and settle. Clay, for example, will contract and expand depending on the moisture. Sand will erode after significant rainfall or flooding. Plus, the average home weighs 160 tons so that’s a lot of pressure on the dirt underneath your home, explains Michael Connolly, marketing manager for Lowcountry Basement Systems, which recently moved into the Charleston market.

“Problems don’t get better, they only get worse, and the worse they get the more expensive they will be to fix,” Connolly says.

Foundation issues can keep doors and windows from opening properly. Moisture can get into the house and create mold problems. Not properly repairing these issues can also make it difficult to sell your home down the road, he adds.

Keeping mold away as flooding continues

Greece, N.Y. – As water continues to flood homes along Lake Ontario, homeowners are trying to keep their homes as dry as possible.

Mold remediation is a real possibility, but it has to wait until the water stops coming in.

Christopher Kehoe lives along Edgemere Drive in Greece.

His backyard is surrounded by sandbags, and he has extended his sump pumps since water started moving in.

“This is the outlet of the sump pump. We extended out to the lake to get it as far away from the house as possible,” said Kehoe.

Town coffers crumble along with a region’s home foundations

As the foundation beneath their home crumbles, Christina Mailhos and her husband are trying to figure out how to come up with $200,000 or more for the massive fix while college tuition bills loom for two teenagers.

But that is hardly the extent of her worries. As the top official in this small town, where hundreds of homes may have the same problem, she fears for her constituents’ financial futures and the local economy.

“If a tornado had hit, everyone would come and try to help, and they would bring you a casserole,” she said. “In this case, nobody realizes, and a lot of people are fearful to come forward and talk about it.”

A growing number of home foundations in central and northeastern Connecticut are failing because of the presence of pyrrhotite, a mineral that naturally reacts with oxygen and water. Over decades, that reaction can cause the concrete to crack and crumble, making some homes unsellable and unlivable.

The problem, which first came to light in the mid-1990s, has been traced to a Willington quarry that provided material to a concrete maker whose product was used in thousands of houses. The Connecticut attorney general has not pursued legal action against the company, saying it can’t prove violations of consumer protection laws.

Home Improvement Checklist

May 19, 2017 by Staff Writer

The U.S. Department of Housing and Urban Development have programs that help people renovate and repair their homes with the assistance of the U.S. Government. They received many complaints of contractors that do shoddy work, and because of the financing, these contractors believe they can do the shoddy work with impunity.

The Ohio Attorney General’s website provides a list to follow for all people living in Ohio that want or need to have home repairs.

The list includes among others:

Checking the contractors references
Not signing anything without making sure you have read everything carefully
Not signing with the first contractor you talk to
The contractor has shown you proof of Licenses, insurance, and bonding
You have checked with the Better Business Bureau for the company’s credentrials

At Pioneer Basement Waterproofing, we pride ourselves with the work we do, the commitment to our community, and the customer satisfaction history we have worked for since 1979. We are a locally owned and operated company that is fully licensed, bonded and insured for the protection of our customers. We treat our customers the same way we treat our friends and family; the way we want to be treated.

If you are thinking about a home repair or improvement, inform yourself before starting any big or small project.

To read more about this and other topics, follow the links below.

7 Explosive Ways to Increase Customer Satisfaction

Follow these seven strategies to keep customers coming back again and again.

Customer satisfaction is crucial for any business to succeed, but satisfying increasingly demanding consumers can become a challenge. Poor customer experience is a catalyst for customer churn, and the damage of one unhappy customer is the 9-15 people they will tell about their encounter. Customer satisfaction is priceless when acquiring new customers—a process that’s 4-5 times more expensive than maintaining an established customer base.

So, customer satisfaction is important, but what can businesses do to drive their customer satisfaction up and keep it there? Below are seven effective ways to improve your customer experience and increase customer satisfaction.

Respect Your Consumers

Just as a bad experience can have a dramatic effect on your business, so can a positive one. Word of mouth packs a punch in the buying world, so treat your customers with respect and watch your customer satisfaction flourish. The secret to building a loyal customer base is creating respectful experiences for your consumers to share with their friends and family.

It all sounds pretty straightforward. However, finding the right balance and approach to respectful interactions can be tricky for both you and your customer. Respect your customers by providing them with tools to help themselves. Ensuring that your consumers can easily access frequently asked questions and information about your product on your user-friendly site is one simple way to create a respectful customer experience.

5 major tips to measure Customer Satisfaction

When it comes to mobile app customers, there is no better friend and foe for a mobile app business, especially in the current market conditions. Earn the customer’s trust and they would be devoted to your brand but if you treat them poorly then the tables can turn towards you. In addition, the major issue is that only 5% of unhappy customers really express their discontents. And sometimes it might happen that some of them won’t even come back. So what can you really do to determine the satisfaction of your customers?

The most effective way to measure that is using feedback surveys and communicating directly with the customers. Being cautious regarding the customer experience and its influence on your business conversions is vital to the business’s success. Consider the following tips to measure the effectiveness of your app’s customer experience.

Do Your Customers Promote You?

Getting the right information about how satisfied your customers are with your services is the first step toward getting them to recommend you to others.

Few would argue that satisfying customers is a “must” if a company hopes to grow and prosper. Most companies even have some established means for measuring how satisfied customers are with their products and/or services, and they take these measures seriously. Too often, however, these internally developed measures do not provide a true picture of how satisfied customers really are. In fact, I would argue that many of the measures used by companies tend to skew results to be artificially favorable. This can lead to customer service complacency based on a mentality of “we haven’t heard otherwise, so things must be OK.”

Basement Waterproofing and Sump Pumps

Basement Waterproofing and Foundation Repair Specialists

Home Inspection: What to Expect and What to Look for Before You Sign

Does Your Home or Business Need Waterproofing Services?

Inspecting Your Home For Damages

Home Issues You Should Not Ignore

What To Do If You Have Basement And Foundation Problems

Keeping The Basement Dry All Year

Basement and Foundation Problems and What to Do About Them

Home Improvement Checklist

Check Out Our BBB Report By Clicking The Logo!

Recent Posts